Last Updated: 05/09/2023

Shipping and Delivery Policy

Australian delivery addresses
We offer the public free delivery of products Australia wide by Courier. Orders are dispatched within 24 hours if in stock (business days only) and shipping times are estimated at between 3-7 business days depending on your location within Australia.

All parcels will be delivered between 8.30am – 5.30pm to the provided address and will require a signature on receipt. Parcels cannot be left unattended. It is recommended you provide a work address for delivery if no one is home during business hours. If you have missed the delivery first time around, you will be contacted and will have to collect it up from the advised location.

Pricing Policy

Unless otherwise stated, all products are listed on our site in AUD excluding the Australian GST rate. All non-Australian related taxes, duties and Customs charges are the responsibility of and to be paid by the customer.

Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.

Privacy Policy

This privacy policy ("Policy") outlines how Asset 3D ("we," "us," or "our") collects, uses, discloses, and protects the personal information obtained from users ("you" or "your") of the website www.asset3d.com.au ("Website"). By accessing and using the Website, you consent to the terms of this Policy.

Information Collection

We may collect the following types of information from you:

Personal Information: We may collect your name, address, personal and/or work contact details, payment details, and other information regarding property, assets, and finances necessary to provide the relevant services to you.

Browsing Information: When you interact with the Website, we may collect information through cookies. A cookie is a small piece of data sent to your internet browser, which may be stored on your computer system. Cookies help us serve you better when you revisit the Website.

Information Use

We use the collected information for the following purposes:

To provide you with the requested services.

To improve and personalize your experience on the Website.

To communicate with you regarding our services, updates, and promotional offers.

Information Sharing

We may share your personal information with the following parties:

Other Asset 3D Companies Including but not limited to Asset Reports: We may disclose your personal information to other companies within the Asset Reports group for business purposes.

Contractors and Service Providers: We may engage third-party contractors and service providers to perform services on our behalf. They are authorized to access and process your personal information as necessary to provide these services.

Other than the above, we will not disclose your personal information to third parties unless:

You provide explicit consent.

There is a safety risk to you or others in the community.

We are required or permitted by law.

Information Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. Only authorized personnel have access to your personal information.

External Links

The Website may contain links to other websites. We are not responsible for the privacy practices or content of those linked websites. We do not warrant the accuracy or maintenance of such links.

Changes to the Privacy Policy

We may update this Policy from time to time. The updated Policy will be posted on the Website, and the "Last Updated" date will reflect the most recent revision. By continuing to use the Website after any modifications, you accept the revised Policy.